Customer Experience Manager

TELUS Digital

The Customer Experience Manager position at TELUS Digital offers a challenging yet rewarding opportunity for experienced QA professionals.

Last checked on June 7, 2026. We may earn a commission when you click through.

The role promises a dynamic environment with significant leadership responsibilities, making it suitable for driven individuals.

✓ Opportunities for professional development ✓ Engaging management responsibilities ✓ Focus on quality assurance standards

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Customer Experience Manager

TELUS Digital

Updated 2 months ago

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Cape Town Full–Time

The role promises a dynamic environment with significant leadership responsibilities, making it suitable for driven individuals.

About this role

The Customer Experience Manager position at TELUS Digital offers a challenging yet rewarding opportunity for experienced QA professionals.

About the Company

TELUS Digital is a leader in customer experience solutions, focusing on innovation and quality in service delivery.

Key Highlights

✓ Lead QA strategy for local and regional accounts
✓ Manage a team to exceed performance targets
✓ Advocate for maintaining high QA standards
✓ Provide coaching and development plans
✓ Report directly to senior QA management

💡 Honest Take: This position is ideal for experienced professionals who thrive in quality management but may not suit those seeking remote work options.

Pros

✓ Opportunities for professional development
✓ Engaging management responsibilities
✓ Focus on quality assurance standards
✓ Direct impact on client satisfaction
✓ Onsite role fosters team collaboration

Cons

✗ Limited remote work flexibility
✗ High-pressure environment to meet KPIs
✗ Potentially long hours
✗ Requires extensive experience in QA
✗ May involve navigating complex client demands

Best For: This position is tailored for individuals passionate about customer experience and quality assurance in a fast-paced setting.

Watch Out: Candidates should be prepared for a demanding workload and the pressures of maintaining high standards.

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You'll be redirected to jobs.telusdigital.com

What Customers Say

Employees appreciate the leadership development opportunities but note the high-pressure environment.

Expert Review

The Customer Experience Manager role at TELUS Digital centres on leadership in quality assurance. Candidates will manage a team focused on performance targets and high-quality outputs. Daily oversight ensures that QA standards are not just met but exceeded.

This is crucial in a sector where client satisfaction is paramount.

Performance management is a core responsibility, with direct feedback and coaching provided to team leaders. This encourages a culture of growth and accountability. The position reports to senior management, highlighting its strategic importance within the organisation.

Notably, the role requires candidates to possess significant experience in QA methodologies, such as Six Sigma and ATD. This specification may deter entry-level professionals but aligns well with seasoned experts. According to TELUS Digital's page, the position is onsite, which may not appeal to those seeking remote work.

For those who thrive under pressure and are adept at managing complex client relationships, this role offers an exciting opportunity. However, the demands of the position might not suit everyone, particularly those who prefer a more relaxed work environment.