Call Center Representative

Genoa Telepsychiatry

Join Optum Puerto Rico Operations as a Call Center Representative, where you will improve health outcomes through technology-driven care.

Last checked on June 14, 2026. We may earn a commission when you click through.

job seekers in San Juan wanting to contribute to healthcare while enjoying a hybrid work environment.

✓ Flexible hybrid work schedule ✓ Direct involvement in improving health outcomes ✓ Strong support and training from the company

Call Center Representative

Genoa Telepsychiatry

Updated 2 days ago

Apply now →

You'll be redirected to pr.talent.com

San Juan Hybrid

job seekers in San Juan wanting to contribute to healthcare while enjoying a hybrid work environment.

About this role

Join Optum Puerto Rico Operations as a Call Center Representative, where you will improve health outcomes through technology-driven care.

About the Company

Optum is a global healthcare organization that leverages technology to enhance health services for millions.

Key Highlights

✓ Hybrid work model with flexible scheduling
✓ Opportunity to make a direct impact on health outcomes
✓ Supportive team environment
✓ Access to advanced healthcare technology
✓ Career growth opportunities within a global company

💡 Honest Take: This role is ideal for those passionate about healthcare and customer service, but may not suit individuals looking for fully remote positions.

Pros

✓ Flexible hybrid work schedule
✓ Direct involvement in improving health outcomes
✓ Strong support and training from the company
✓ Potential for career advancement
✓ Engagement with advanced technology

Cons

✗ Not a fully remote position
✗ May require evening or weekend shifts
✗ Fast-paced environment can be demanding
✗ Limited information on salary
✗ Potential for high call volumes

Best For: This position is suitable for those with strong communication skills and a desire to help others through healthcare services.

Watch Out: Be prepared for a dynamic work environment that may involve high call volumes and the need for quick problem-solving.

Apply for this position →

You'll be redirected to pr.talent.com

What Customers Say

Employees appreciate the supportive environment and flexibility but mention the challenges of high call volumes.

Expert Review

The Call Center Representative position at Optum in San Juan offers blend customer service with healthcare. This hybrid role enables employees to work both on-site and remotely, providing flexibility in scheduling — a significant advantage in today’s job market.

Engaging with advanced healthcare technology, representatives directly impact patient outcomes by connecting them with essential health services. The emphasis on training and support ensures that staff are well-prepared for the challenges of the role, but the fast-paced environment can be demanding.

While the position promises meaningful engagement in healthcare, it requires adaptability to high call volumes and possibly irregular hours. Interested candidates should be aware that this role is not fully remote, which may limit options for those seeking complete flexibility. According to Optum's official page, career advancement opportunities are available, making this a desirable position for growth-oriented individuals.