Payment Experience Associate

TELUS Digital

Join TELUS Digital's Payment Experience team, responsible for processing customer payments and resolving inquiries. This role starts fully onsite for 6 months, then shifts to hybrid.

Last checked on June 11, 2026. We may earn a commission when you click through.

The Payment Experience Associate position offers a solid entry into the finance sector, appealing for those wanting a hands-on role in payment processing.

✓ Stable job with a reputable company. ✓ Hands-on experience with payment systems. ✓ Opportunities for career growth post-probation.

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Payment Experience Associate

TELUS Digital

Updated 2 months ago

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Quezon City Hybrid

The Payment Experience Associate position offers a solid entry into the finance sector, appealing for those wanting a hands-on role in payment processing.

About this role

Join TELUS Digital's Payment Experience team, responsible for processing customer payments and resolving inquiries. This role starts fully onsite for 6 months, then shifts to hybrid.

About the Company

TELUS Digital is a leading technology company focusing on innovative digital solutions and customer service excellence.

Key Highlights

✓ Fully onsite for the first 6 months.
✓ Opportunity to shift to hybrid work after probation.
✓ Engage directly with customer payment processing.
✓ Utilize SAP and various billing systems.
✓ Focus on resolving customer payment inquiries.

💡 Honest Take: This role is thrive in direct customer interaction and enjoy problem-solving, but may be challenging for those looking for remote flexibility right away.

Pros

✓ Stable job with a reputable company.
✓ Hands-on experience with payment systems.
✓ Opportunities for career growth post-probation.

Cons

✗ Initial 6-month onsite requirement.
✗ Limited to Quezon City location.
✗ May not suit those preferring full remote work.

Best For: Ideal for recent graduates or professionals seeking to develop skills in payment processing and customer relations.

Watch Out: Be prepared for an intensive onsite training period that may not suit everyone’s lifestyle.

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What Customers Say

Workers appreciate the supportive environment and opportunities for skill development, but some express concerns about the initial onsite commitment.

Expert Review

This role with TELUS Digital requires working directly with customer payments, great fit for those who excel in fast-paced environments. During the first six months, employees must be onsite, which may limit options for those preferring remote work.

After the initial period, the position transitions to a hybrid model, allowing for more flexibility. The job entails using SAP and other billing systems, providing valuable experience in financial operations.

While the role offers opportunities to develop skills in customer service and payment processing, it is not recommended for individuals who are seeking immediate remote work options. Those in Quezon City may find this a convenient opportunity to grow within a respected company.

Overall, this position can be a stepping stone for a fulfilling career in finance, particularly for those passionate about customer interaction and problem-solving. More details about the position can be found on the official site: TELUS Digital.