Collections Team Leader - Sto. Nino

City Savings Bank

Join City Savings Bank as a Collections Team Leader, where you'll oversee the APD Collections team, monitor performance, and provide coaching.

Last checked on July 4, 2026. We may earn a commission when you click through.

✓ Opportunity for leadership development ✓ Dynamic work environment ✓ Impactful role in customer service

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Collections Team Leader - Sto. Nino

City Savings Bank

Updated 2 months ago

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Cebu City

If you're driven and experienced in collections, this position offers a valuable opportunity to lead and grow with a reputable bank.

About this role

Join City Savings Bank as a Collections Team Leader, where you'll oversee the APD Collections team, monitor performance, and provide coaching.

About the Company

City Savings Bank is a leading financial institution in the Philippines, known for its customer-centric approach and innovative banking solutions.

Key Highlights

✓ Lead a dynamic collections team
✓ Monitor and achieve daily performance targets
✓ Provide coaching and feedback to team members
✓ Handle customer escalations effectively

💡 Honest Take: This role is ideal for experienced leaders looking to make an impact in collections, but may not suit those new to management.

Pros

✓ Opportunity for leadership development
✓ Dynamic work environment
✓ Impactful role in customer service
✓ Collaboration with a dedicated team

Cons

✗ Not ideal for those without management experience
✗ Requires strong problem-solving skills
✗ Potentially high-pressure environment

Best For: This position is designed for individuals with a strong background in collections and team management.

Watch Out: Be prepared for a fast-paced environment where meeting targets is crucial.

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What Customers Say

Employee feedback highlights a supportive work culture but notes the challenges of a high-pressure environment.

Expert Review

Leading the APD Collections team at City Savings Bank is a significant opportunity for those with management experience. The role emphasizes daily performance monitoring, ensuring that targets are set but met consistently. Effective coaching and guidance are central to this position, which can help develop your leadership skills further.

This position is located in Cebu City, putting it in a vibrant urban setting that offers both professional and personal growth. The job requires handling escalations, which means strong interpersonal skills are essential. Candidates should be ready to tackle challenges that come with customer service in financial collections.

While this role is rewarding, it may not be for everyone. New managers or those seeking a less intense environment might find the pressure of performance targets challenging. Overall, if you have a passion for leading teams and driving results, this position can be a fulfilling career step.

For more details, visit City Savings Bank's official page at [link].