Customer Service Agent

DXC Technology

Join DXC Technology as a Customer Service Agent, where you'll manage a high volume of calls, ensuring a positive experience and aiming for first-time resolution for customers.

Last checked on June 10, 2026. We may earn a commission when you click through.

Overall, this position offers a solid entry point into customer service with a reputable company, but may involve high stress due to call volume.

✓ Stable employment with a reputable company ✓ Potential for career growth within the organisation ✓ Focus on customer satisfaction

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Customer Service Agent

DXC Technology

Updated 1 month ago

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Newcastle

Overall, this position offers a solid entry point into customer service with a reputable company, but may involve high stress due to call volume.

About this role

Join DXC Technology as a Customer Service Agent, where you'll manage a high volume of calls, ensuring a positive experience and aiming for first-time resolution for customers.

About the Company

DXC Technology is a global leader in IT services, providing innovative solutions to clients across various industries.

Key Highlights

✓ Handle a high volume of customer calls daily
✓ Focus on achieving first-time resolution
✓ Part of a supportive team environment
✓ Opportunity for career advancement
✓ Enhance customer satisfaction and loyalty

💡 Honest Take: This role is suited for individuals who thrive in fast-paced environments but may not be ideal for those seeking remote work flexibility.

Pros

✓ Stable employment with a reputable company
✓ Potential for career growth within the organisation
✓ Focus on customer satisfaction
✓ Team-oriented work culture
✓ Structured training and support

Cons

✗ High call volume can be stressful
✗ In-person work required in Newcastle
✗ Limited flexibility in work hours
✗ Potential for burnout in a fast-paced setting
✗ Salary details not disclosed

Best For: Ideal for those who enjoy interacting with customers and can handle high-pressure situations.

Watch Out: Be prepared for a demanding workload and the need to maintain composure during busy periods.

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What Customers Say

Workers generally appreciate the supportive team environment but note the high stress from call volume.

Expert Review

In the role of Customer Service Agent at DXC Technology, expect to handle numerous calls daily while striving for high customer satisfaction. The job requires a focus on resolving issues on the first call, which can be challenging under pressure. The support from a team-oriented environment is a significant advantage.

However, the high volume of calls is a double-edged sword. While it provides an opportunity to develop skills rapidly, it can also lead to stress and burnout if not managed properly. Employees should be aware that this role is not remote and is based in Newcastle, which may limit options for those looking for flexible work arrangements.

the company is known for its structured training and support, which can help new agents acclimatise quickly. Overall, while this position can lead to career advancement, it demands resilience and strong communication skills. For further details, refer to the official job listing at DXC Technology's page.