Manager of Customer Support

Jobber

The Manager of Customer Support role at Jobber is well-suited for experienced professionals, offering growth and equity opportunities but requiring significant prior experience.

Last checked on May 18, 2026. We may earn a commission when you click through.

The Manager of Customer Support position at Jobber offers a competitive salary and the chance to shape customer relations significantly.

✓ Attractive salary range of CA$87.7-118.8k ✓ Potential for equity participation ✓ Strong emphasis on career growth

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Manager of Customer Support

Jobber

Updated 2 months ago

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Vancouver Full-Time

The Manager of Customer Support position at Jobber offers a competitive salary and the chance to shape customer relations significantly.

About this role

The Manager of Customer Support role at Jobber is well-suited for experienced professionals, offering growth and equity opportunities but requiring significant prior experience.

About the Company

Jobber provides job tracking and customer management software tailored for home service businesses, aiming to empower professionals in the industry.

Key Highlights

✓ Experience in high-volume customer support environments
✓ Strong leadership and team management skills
✓ Proficiency in tools like Service Cloud, Zendesk, and Intercom
✓ Opportunity for career growth and equity participation
✓ Focus on enhancing customer experience through coaching

💡 Honest Take: This role is ideal for experienced leaders in customer support, but may not suit those new to the field or lacking technical tool proficiency.

Pros

✓ Attractive salary range of CA$87.7-118.8k
✓ Potential for equity participation
✓ Strong emphasis on career growth
✓ Dynamic work environment in a growing company
✓ Focus on customer experience improvement

Cons

✗ Requires significant prior experience in customer support
✗ Not a remote position, limiting flexibility
✗ High pressure in a fast-paced call centre setting
✗ May involve challenging team dynamics
✗ Limited information on specific benefits package

Best For: Ideal candidates are those who thrive in high-pressure environments and have a passion for enhancing customer experiences.

Watch Out: Candidates should be prepared for a demanding role that requires both technical skills and the ability to manage a large team effectively.

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What Customers Say

Employees appreciate the growth opportunities and the company's focus on customer satisfaction, although some mention the high-pressure environment.

Expert Review

For those considering the Manager of Customer Support role at Jobber, the position promises a solid salary ranging from CA$87.7k to CA$118.8k. This is particularly appealing as the upper end is reserved for candidates with proven expertise.

Jobber emphasizes a culture of growth, offering equity opportunities alongside the salary. This could be a significant incentive for professionals looking to invest in their future with the company. However, prospective applicants need to have a robust background in customer support, particularly in high-volume settings.

The role demands familiarity with platforms like Zendesk and Intercom, which are crucial for managing customer interactions efficiently. If you are not adept in these areas, you may face challenges in meeting the expectations of the position. Additionally, the job is based in Vancouver and does not offer remote flexibility, which could deter some candidates.

In summary, this role is a great match for experienced leaders eager to drive customer satisfaction in a bustling environment. Those lacking the necessary experience or looking for remote work might want to explore other opportunities. More information on the position can be found on Jobber's career page.