Support Service Advisor

Webrecruit for Family Action

The Support Service Advisor position provides a meaningful opportunity for part-time work, focusing on customer service and emotional support in a flexible, remote setting.

Last checked on May 18, 2026. We may earn a commission when you click through.

The Support Service Advisor position at Family Action is a strong option for individuals seeking part-time work in a meaningful role.

✓ Flexible remote working ✓ Supportive team environment ✓ Homeworking allowance

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Support Service Advisor

Webrecruit for Family Action

Updated 3 months ago

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You'll be redirected to talents.studysmarter.co.uk

Anywhere Remote £24–£25/yr Part-Time

The Support Service Advisor position at Family Action is a strong option for individuals seeking part-time work in a meaningful role.

About this role

The Support Service Advisor position provides a meaningful opportunity for part-time work, focusing on customer service and emotional support in a flexible, remote setting.

About the Company

Family Action is dedicated to providing support and services to families in need, focusing on mental health and wellbeing.

Key Highlights

✓ Part-time role at 20 hours per week
✓ Remote working flexibility
✓ £480 annual homeworking allowance
✓ Opportunity to make a positive impact
✓ Temporary contract with potential for growth

💡 Honest Take: This role is ideal for those who enjoy helping others and are looking for flexible work, but it may not offer long-term security due to its temporary nature.

Pros

✓ Flexible remote working
✓ Supportive team environment
✓ Homeworking allowance
✓ Opportunity to impact lives positively
✓ Entry-level position suitable for various backgrounds

Cons

✗ Temporary contract for only one year
✗ Part-time hours may limit income
✗ Entry-level may not appeal to experienced candidates
✗ Limited career progression in a fixed-term role
✗ Emotional demands of the job

Best For: It's for those passionate about customer service and supporting others, particularly in a remote setting.

Watch Out: Potential candidates should be aware of the temporary nature of the role, which may not provide job security beyond one year.

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You'll be redirected to talents.studysmarter.co.uk

What Customers Say

Feedback from current workers highlights a supportive team atmosphere, though some note the emotional challenges of the role.

Expert Review

In the Support Service Advisor role, you will be the first point of contact for clients, offering guidance and emotional support. This position is perfect for those looking to make a difference in people's lives while enjoying the flexibility of remote work.

The salary of £24,206 FTE, equating to roughly £13,084 for part-time hours, is competitive for entry-level roles. Additionally, the £480 homeworking allowance adds to the overall compensation, making it an attractive option for those working from home.

While the role offers meaningful work, it's important to note that it is a temporary position with a fixed term of one year. This may not appeal to those seeking long-term employment or career advancement. The emotional aspects of the job can also be challenging, requiring strong resilience.

Overall, this role offers a unique opportunity for individuals who are compassionate and dedicated to customer service. According to Family Action's page, the organisation is committed to supporting families, making this job a rewarding choice for the right candidate.