Customer Service Team Lead
Work Wales
A retail support organization located in Cardiff is searching for an experienced Customer Service Team Leader to lead and develop a customer service team. This role focuses on achieving KPIs, offering coaching, and maintaining high service standards. You'll enjoy a collaborative work environment and
Last checked on June 6, 2026. We may earn a commission when you click through.
Customer Service Team Lead
Work Wales
Updated 2 months agoYou'll be redirected to uk.talent.com
About the Company
Work Wales is a retail support organisation based in Cardiff, dedicated to enhancing service standards in customer care.
Key Highlights
- ✓ Lead and develop a customer service team
- ✓ Focus on achieving key performance indicators (KPIs)
- ✓ Provide coaching and mentoring to team members
- ✓ Maintain high service standards in a collaborative environment
💡 Honest Take: This role offers a significant leadership opportunity, though candidates should be prepared for the challenges of driving team performance in a retail context.
You'll be redirected to uk.talent.com
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