Customer Service & Sales Team Member

JB Hi-Fi & The Good Guys

Join The Good Guys as a Customer Service & Sales Team Member in Canberra, focusing on enhancing sales and customer satisfaction in a hybrid work environment.

Last checked on June 20, 2026. We may earn a commission when you click through.

This position offers a great balance of remote and in-store work, making it suitable for those who thrive in dynamic environments. However, it demands strong sales skills and a proactive attitude towards customer service.

✓ Flexible hybrid work model ✓ Opportunity to develop sales skills ✓ Supportive management

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Customer Service & Sales Team Member

JB Hi-Fi & The Good Guys

Updated 2 months ago

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Canberra Hybrid

About this role

Join The Good Guys as a Customer Service & Sales Team Member in Canberra, focusing on enhancing sales and customer satisfaction in a hybrid work environment.

About the Company

The Good Guys is a leading Australian retailer known for home electronics and appliances, committed to delivering exceptional customer service.

Key Highlights

✓ Hybrid work format allows flexibility between home and office.
✓ Focus on sales growth and customer satisfaction.
✓ Support store operations in a dynamic retail environment.
✓ Work under the guidance of an experienced Customer Service Manager.

💡 Honest Take: This role is ideal for those passionate about retail and customer engagement but may require a sales approach.

Pros

✓ Flexible hybrid work model
✓ Opportunity to develop sales skills
✓ Supportive management
✓ Engaging work environment

Cons

✗ Sales targets may be challenging
✗ Requires a strong focus on customer satisfaction
✗ Part-time hours may limit income potential

Best For: It's suitable for those looking to enhance their customer service and sales skills in a reputable company.

Watch Out: Be prepared for a performance-driven environment that may pressure employees to meet sales targets.

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What Customers Say

Employees appreciate the flexible work model and supportive management but note the pressure to meet sales targets.

Expert Review

The role of Customer Service & Sales Team Member at The Good Guys provides blend customer support with sales. With a hybrid work format, employees can enjoy the flexibility of working from home while staying connected to in-store activities. This can be particularly appealing for those balancing personal commitments or seeking a diverse work experience.

Sales growth is a primary focus, meaning the ideal candidate must possess a results-driven mindset. Those who thrive on meeting targets and enjoy interacting with customers will find this role rewarding. However, the emphasis on sales could be for applicants who prefer a purely service-oriented position.

working under a Customer Service Manager offers valuable mentorship and the chance to develop skills in both customer service and sales. This position is ideal for individuals eager to grow in a retail environment but may not suit everyone, particularly those uncomfortable with sales pressure. For more details, visit the official listing at The Good Guys page (https://au.talent.com/redirect?acquisition_sub_id=10101&bpid=bcc634ecc88d24dc1a11d6c9ae7c01b4&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=618510909767817664&initiator=remote+customer+service+work+from+home&is_gl=0&l=Canberra&pc=12&pid=ebb1c651a42b&publisher=7c2b7e61c1).