Call Centre Agent

ShiftMate

ShiftMate offers a promising entry-level call centre position in Richards Bay, perfect for newcomers to customer service.

Last checked on June 9, 2026. We may earn a commission when you click through.

Overall, this is a solid entry-level opportunity for aspiring call centre agents in Richards Bay.

✓ No experience required ✓ Comprehensive training ✓ Immediate start available

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Call Centre Agent

ShiftMate

Updated 1 month ago

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You'll be redirected to shiftmate.co.za

Richards Bay R52–R85/mo Full–Time

Overall, this is a solid entry-level opportunity for aspiring call centre agents in Richards Bay.

About this role

ShiftMate offers a promising entry-level call centre position in Richards Bay, perfect for newcomers to customer service.

About the Company

ShiftMate is a growing BPO company offering opportunities in customer service.

Key Highlights

✓ Entry-level position with no prior experience needed
✓ Comprehensive training provided from day one
✓ Flexible working hours and immediate start
✓ Salary range of R5,200 – R8,500 per month
✓ Opportunity to work in a professional environment

💡 Honest Take: This role is ideal for individuals seeking to start a career in customer service, but may not suit those looking for more advanced positions.

Pros

✓ No experience required
✓ Comprehensive training
✓ Immediate start available
✓ Permanent employment options
✓ Flexible shifts

Cons

✗ Entry-level position may not appeal to experienced candidates
✗ Potentially high call volume targets
✗ Limited advancement opportunities initially
✗ Working in a high-pressure environment
✗ Reliance on inbound and outbound calls

Best For: This position is for anyone in Richards Bay looking for a full-time job in a supportive training environment.

Watch Out: Be prepared for the challenges of meeting call volume and quality targets.

Apply for this position →

You'll be redirected to shiftmate.co.za

What Customers Say

Many employees appreciate the supportive training environment, although some mention the pressure of meeting targets.

Expert Review

This call centre agent role at ShiftMate offers a unique entry point into the customer service industry. With a salary range of R5,200 to R8,500 per month, it represents a competitive entry-level wage. The company provides comprehensive training, ensuring that even those without previous experience can thrive.

Candidates will handle both inbound and outbound calls, which requires a good level of English communication skills and computer literacy. The job demands maintaining high-quality customer interactions, and those who excel will likely find this position rewarding.

While this opportunity is excellent for newcomers, it might not appeal to seasoned professionals looking for more advanced roles. Prospective applicants should be ready for a high-pressure environment and the necessity of meeting daily call targets. For those in Richards Bay, it’s an accessible option, especially with local transport costs ranging from R8 to R12 within the CBD area.

Overall, if you're motivated to begin a career in customer service, this position could be a perfect fit. However, those seeking long-term growth may need to consider future career paths within the industry.