Customer Service & Order Support Specialist

CSR Limited

Join CSR Limited as a Customer Service Officer, providing exceptional support via phone and email while enjoying remote Fridays.

Last checked on June 13, 2026. We may earn a commission when you click through.

customer service professionals seeking work-life balance, particularly with the remote aspect on Fridays.

✓ Flexible remote work on Fridays ✓ Supportive company culture ✓ Focus on customer engagement

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Customer Service & Order Support Specialist

CSR Limited

Updated 2 months ago

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Queensland Remote

customer service professionals seeking work-life balance, particularly with the remote aspect on Fridays.

About this role

Join CSR Limited as a Customer Service Officer, providing exceptional support via phone and email while enjoying remote Fridays.

About the Company

CSR Limited is a well-regarded company in the building materials sector, committed to a supportive work culture.

Key Highlights

✓ Remote work opportunity on Fridays
✓ Attractive pay and benefits
✓ Supportive work culture
✓ Role involves processing orders
✓ Excellent customer service by phone and email

💡 Honest Take: This role suits those who enjoy flexible work arrangements and excel in customer interactions but may lack advancement opportunities.

Pros

✓ Flexible remote work on Fridays
✓ Supportive company culture
✓ Focus on customer engagement
✓ Opportunities for skill development

Cons

✗ Limited career advancement
✗ Potentially repetitive tasks
✗ High-pressure environment during peak times

Best For: Best suited for those who thrive in customer-facing roles and prefer a supportive work environment.

Watch Out: Candidates should be prepared for high call volumes, especially during busy periods, which can be demanding.

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What Customers Say

Employees appreciate the work-life balance and supportive culture, though some mention challenges with workload during busy periods.

Expert Review

This position with CSR Limited offers a blend of flexibility and stability, particularly appealing for customer service professionals. The remote Fridays policy is a significant perk, allowing employees to balance their work and personal lives effectively.

While the role focuses on processing orders and providing support via phone and email, it may become repetitive over time. Our editorial team observed that while the company promotes a supportive culture, career progression opportunities could be limited.

In terms of compensation, specific salary details weren't disclosed, but the company is known to offer competitive pay within the industry. According to CSR Limited's page, employees also enjoy various benefits that enhance overall job satisfaction, making this role attractive for many.

However, candidates should note the potential high-pressure situations during peak times, which can lead to a stressful work environment. This aspect may not suit everyone, particularly those who prefer a less dynamic work setting. Overall, CSR Limited provides a solid environment for customer service roles, especially for those prioritising work-life balance.