Customer Service Administrator

hays-gcj-v4-pd-online

Join a busy team as a Customer Service Administrator for at least 8 weeks, handling high-volume phone-based customer service and claims processing.

Last checked on June 9, 2026. We may earn a commission when you click through.

If you're looking for a short-term position with a reputable agency, this could be a solid opportunity.

✓ Great for gaining experience in customer service ✓ Reputable company with a strong presence ✓ Opportunity to develop communication skills

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Customer Service Administrator

hays-gcj-v4-pd-online

Updated 2 months ago

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Manchester Temporary

If you're looking for a short-term position with a reputable agency, this could be a solid opportunity.

About this role

Join a busy team as a Customer Service Administrator for at least 8 weeks, handling high-volume phone-based customer service and claims processing.

About the Company

Hays is a leading recruitment agency specialising in connecting candidates with temporary and permanent job opportunities across various sectors.

Key Highlights

✓ Temporary role for a minimum of 8 weeks
✓ High-volume phone-based customer service
✓ Accurate processing of claims
✓ Ideal for confident and organised individuals
✓ Supportive, customer-focused team environment

💡 Honest Take: This role is perfect for those who thrive in fast-paced environments but may not suit those seeking long-term job security.

Pros

✓ Great for gaining experience in customer service
✓ Reputable company with a strong presence
✓ Opportunity to develop communication skills
✓ Supportive team atmosphere
✓ Flexible working hours

Cons

✗ Temporary position may not offer job security
✗ High-pressure environment due to volume of calls
✗ Limited career progression opportunities
✗ Potentially repetitive tasks
✗ Not suitable for those seeking remote work

Best For: Ideal for confident communicators who are organised and can handle a high workload.

Watch Out: Be prepared for a demanding role that requires resilience and effective time management.

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What Customers Say

Reviews indicate that the fast-paced environment is both rewarding and challenging, with many enjoying the team dynamic.

Expert Review

This temporary Customer Service Administrator position with Hays offers a chance to engage in fast-paced customer interactions. With a focus on high-volume phone support, candidates should be ready to handle numerous calls daily, making strong communication skills essential.

The role is set in Manchester, providing a supportive team environment for those who can thrive under pressure. However, it may not be the best fit for individuals seeking long-term employment, as the position lasts only a minimum of 8 weeks.

Another consideration is the repetitive nature of the tasks involved. While the experience can be valuable for building customer service expertise, it might feel monotonous for some. According to Hays’ page, this position is designed for those ready to step into a busy, customer-focused role.

Overall, this opportunity suits those looking to enhance their CV quickly while adapting to a dynamic work environment. If you're confident and organised, it could be a great way to kick-start your career in customer service.