Customer Experience Executive - Remote

Ksisters

Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry. Handle sales orders and exchanges/returns by collaborating with other departments, manage customer’s complaints and initialise...

Last checked on April 29, 2026. We may earn a commission when you click through.

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Customer Experience Executive - Remote

Ksisters

Updated 11 hours ago
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Johor Bahru 📅 2026-03-16

About this role

Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry. Handle sales orders and exchanges/returns by collaborating with other departments, manage customer’s complaints and initialise service recovery. Provide customer service insights

About the Company

Ksisters is a dynamic company focused on providing exceptional customer service in the retail sector.

Key Highlights

  • Work remotely, offering flexibility in your schedule.
  • Engage directly with customers to resolve issues and enhance satisfaction.
  • Collaborate with various departments to ensure seamless service delivery.
  • Handle after-sales service, including exchanges and returns.

💡 Honest Take: This role is ideal for those passionate about customer service, but it may involve dealing with challenging complaints regularly.

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