Remote Customer Service Manager

Ashdown Group

Lead a team of Advisors to deliver customer support for onboarding, complaints, and compliance in the social housing sector.

Last checked on June 29, 2026. We may earn a commission when you click through.

A solid opportunity for experienced managers looking to make an impact in customer service within the housing sector.

✓ Remote work offers flexibility ✓ Engagement with the social housing community ✓ Potential for career growth in management

Remote Customer Service Manager

Ashdown Group

Updated 3 days ago

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Reading Remote

A solid opportunity for experienced managers looking to make an impact in customer service within the housing sector.

About this role

Lead a team of Advisors to deliver customer support for onboarding, complaints, and compliance in the social housing sector.

About the Company

Ashdown Group is a recruitment agency specialising in sourcing talent across various sectors, including government and housing.

Key Highlights

✓ Fully remote position offering flexibility
✓ Manage a dedicated team in a crucial sector
✓ Focus on customer service excellence
✓ Opportunity to influence client onboarding processes

💡 Honest Take: This role suits those with strong leadership skills and experience in customer service, particularly in social housing.

Pros

✓ Remote work offers flexibility
✓ Engagement with the social housing community
✓ Potential for career growth in management
✓ Key role in improving customer experiences

Cons

✗ Requires prior experience in team management
✗ Potentially high-pressure environment during onboarding
✗ Limited salary transparency available

Best For: This position is tailored for proactive leaders seeking to drive change in customer service.

Watch Out: Be prepared for the challenges of managing a team remotely, especially in a sector facing significant demands.

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You'll be redirected to uk.talent.com

What Customers Say

Feedback from employees highlights the importance of strong leadership and the challenges of remote team management.

Expert Review

This role offers an exciting opportunity to lead a team dedicated to customer support in the social housing sector. Managing Advisors remotely can be rewarding but requires strong communication skills and a proactive approach. The emphasis on onboarding and compliance means that the successful candidate must navigate complex client interactions effectively.

The position is fully remote, which provides flexibility but also demands a high level of self-discipline. Expect to face challenges, particularly in maintaining team cohesion and performance standards in a remote setup. The focus on customer service excellence means that your leadership will directly impact client satisfaction and compliance outcomes.

For those interested in this role, the official listing on Talent.com (https://uk.talent.com/redirect?acquisition_sub_id=10101&bpid=ecb49927415c75589bda926464fd28ce&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=623074932900244215&initiator=remote+customer+service+work+from+home&is_gl=0&l=Southampton&pc=2&pid=eeecbb404ce1&publisher=7c2b7e61c1&puid=3dea3deegdddgddgfdd93dec3de79dddgddeddd73deg3deg3dee3dec3dec3dee3def3deb3ee33dea3ee23deb3ee33ce93cee3beg3ee33defedd9edd83def3debbddg9dd73def7ddb&rdr=&sdb=0&search_id=54a31025a827a1fbe13e3c5a2436126b&source=RubikTech&testid=sonic&utm_campaign=arbitrage&utm_medium=api&utm_product=7c2b7e61c1) provides further insights about the responsibilities and expectations.

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