Assistant Manager - Delivery

upGrad

Lead operational management of data-driven programs in higher education, ensuring adherence to delivery SLAs and managing learner escalations.

Last checked on June 13, 2026. We may earn a commission when you click through.

If you're passionate about operational excellence in education, this position offers a significant opportunity, albeit with a strict location policy.

✓ Growth potential in a booming industry ✓ Engagement with cutting-edge technology ✓ Direct impact on learner success

Assistant Manager - Delivery

upGrad

Updated 5 days ago

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Mumbai

If you're passionate about operational excellence in education, this position offers a significant opportunity, albeit with a strict location policy.

About this role

Lead operational management of data-driven programs in higher education, ensuring adherence to delivery SLAs and managing learner escalations.

About the Company

upGrad is a leading higher education platform in India, specializing in data science and technology courses.

Key Highlights

✓ 5+ years of experience in EdTech or higher education
✓ Focus on Data Science, AI, and Cloud Computing programs
✓ Manage learner escalations effectively
✓ Ensure SLA adherence in delivery operations
✓ Based in Mumbai with no remote option

💡 Honest Take: This role is ideal for experienced professionals looking to make an impact in the EdTech sector but may lack flexibility with its in-office requirement.

Pros

✓ Growth potential in a booming industry
✓ Engagement with cutting-edge technology
✓ Direct impact on learner success
✓ Dynamic work environment
✓ Reputable company with strong market presence

Cons

✗ No remote work option
✗ High-pressure operational targets
✗ Requires significant experience
✗ Limited work-life balance in peak periods
✗ Location-specific limitations may deter some candidates

Best For: Ideal for mid-level professionals seeking to advance their careers in the education technology sector.

Watch Out: Candidates should be prepared for the demands of managing escalations and tight SLAs, which could lead to a stressful work environment.

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What Customers Say

Employees generally appreciate the innovative work environment but express concerns about high-pressure situations and strict location policies.

Expert Review

In the competitive landscape of EdTech, the Assistant Manager - Delivery role at upGrad presents a compelling opportunity for seasoned professionals. This position demands over 5 years of industry experience, specifically within higher education and learner operations, making it suitable for those with a solid background.

The focus on Data Science, AI, and Cloud Computing programs is timely, given the current demand for tech-savvy skills in the job market. However, the role's in-office requirement may deter potential candidates seeking flexibility.

Our editorial team notes that while the position promises career growth and direct engagement with innovative technologies, it also comes with high operational pressures. The need to adhere to Service Level Agreements (SLAs) is critical, and managing learner escalations effectively is a key responsibility.

According to upGrad's page, this role aims to enhance the learning experience by ensuring efficient program delivery. Thus, individuals who thrive in dynamic environments and are resilient in managing challenges will find this opportunity rewarding. Nonetheless, the lack of remote work flexibility may limit its appeal to a broader audience.