Customer Care Advisor

GoodLeap

Customer Care Advisors assist borrowers post-project completion, guiding them in managing their GoodLeap loans through structured call campaigns and autopay enrollment.

Last checked on June 14, 2026. We may earn a commission when you click through.

The Customer Care Advisor position at GoodLeap offers a meaningful opportunity to impact customer experiences positively, but expect a high call volume.

✓ Opportunity to assist customers directly ✓ Structured training and support ✓ Impactful role in customer satisfaction

Customer Care Advisor

GoodLeap

Updated 4 days ago

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Roseville

The Customer Care Advisor position at GoodLeap offers a meaningful opportunity to impact customer experiences positively, but expect a high call volume.

About this role

Customer Care Advisors assist borrowers post-project completion, guiding them in managing their GoodLeap loans through structured call campaigns and autopay enrollment.

About the Company

GoodLeap focuses on providing innovative financing solutions for home improvement projects, aiming to enhance customer experiences.

Key Highlights

✓ Engage with customers to ensure loan understanding
✓ Run structured outbound call campaigns
✓ Enroll customers in autopay programs
✓ Act as a trusted guide post-project completion
✓ Support customer satisfaction and retention

💡 Honest Take: This role is ideal for those passionate about helping others navigate financial products, though it may not suit those preferring less customer interaction.

Pros

✓ Opportunity to assist customers directly
✓ Structured training and support
✓ Impactful role in customer satisfaction
✓ Potential for career growth within the company
✓ Stable working environment in Roseville

Cons

✗ High call volume can be stressful
✗ Limited remote work options
✗ Performance metrics may add pressure
✗ Requires strong communication skills
✗ May not be suitable for introverted individuals

Best For: Ideal for communicative, outgoing individuals looking to make a difference in customers' financial lives.

Watch Out: Be prepared for a fast-paced environment with performance goals that may feel overwhelming at times.

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What Customers Say

Employees appreciate the supportive training but note the high-pressure environment due to call metrics.

Expert Review

The Customer Care Advisor role at GoodLeap stands as a pivotal point for customer interaction, focusing on post-project support. Advisors initiate calls to borrowers, ensuring they understand their loans and the next steps. This role involves guidance but also promoting autopay programs, which enhances customer convenience.

While the position promises rewarding interactions, it comes with high call volumes. Advisors must adapt to a fast-paced environment and meet performance targets, which could be stressful for some. Those looking for a quieter work setting or less customer interaction may find this role challenging.

GoodLeap's commitment to customer satisfaction is commendable, but the pressure to meet metrics can be intense. Individuals with strong communication skills and a passion for helping others will likely flourish here, while those who prefer less direct engagement may want to consider other options. For more information, visit GoodLeap's official page: GoodLeap Careers.