Financial Customer Care Advisor

Ebra | إبراء

As a Financial Customer Care Advisor, you will be the first contact for debtors on Ebra's platform, providing respectful support via WhatsApp, voice AI, SMS, and email.

Last checked on June 12, 2026. We may earn a commission when you click through.

If you enjoy working directly with clients and want to make a difference in their financial journeys, this position could be a great fit.

✓ Direct interaction with clients ✓ Multiple communication channels ✓ Opportunities to enhance customer experience

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Financial Customer Care Advisor

Ebra | إبراء

Updated 2 months ago

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Riyadh

If you enjoy working directly with clients and want to make a difference in their financial journeys, this position could be a great fit.

About this role

As a Financial Customer Care Advisor, you will be the first contact for debtors on Ebra's platform, providing respectful support via WhatsApp, voice AI, SMS, and email.

About the Company

Ebra is dedicated to providing innovative financial solutions and support to help clients manage their debts effectively.

Key Highlights

✓ First point of contact for debtors
✓ Support across multiple channels
✓ Focus on respectful and compliant assistance
✓ Enhances repayment experience for users

💡 Honest Take: This role is excel in customer service and are passionate about helping others navigate financial challenges.

Pros

✓ Direct interaction with clients
✓ Multiple communication channels
✓ Opportunities to enhance customer experience

Cons

✗ Not a remote position
✗ May involve handling difficult conversations
✗ Limited salary information available

Best For: This role is for those who thrive in interactive environments and want to support others in financial matters.

Watch Out: Be prepared for challenging conversations with clients who may be experiencing financial stress.

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You'll be redirected to sa.talent.com

What Customers Say

Current employees appreciate the supportive environment but note the challenges of dealing with financially stressed clients.

Expert Review

In the role of Financial Customer Care Advisor, the focus is on providing effective support to debtors on Ebra's platform. This position requires strong communication skills as you'll engage with clients through various channels including WhatsApp and voice AI.

The company emphasizes a respectful approach, which is crucial in managing sensitive financial situations. Ebra's commitment to compliance and effective assistance can create a rewarding experience for both advisors and clients.

However, this role is not without its challenges. Handling emotionally charged conversations can be tough, especially when clients are dealing with financial difficulties. Those looking for a remote position should also note that this role is office-based in Riyadh.

Overall, if you have a passion for helping others and possess strong interpersonal skills, this position at Ebra can offer a fulfilling career path in customer service within the financial sector. For more details, you can visit Ebra's official page here.