Job Overview: Pigalle Restaurant, a renowned establishment exceptional known for its stylish ambiance, live entertainment, and cuisine, is seeking a skilled Bookings and Events Co-ordinator to join our team. The Bookings and Events Co-ordinator will be responsible for managing all aspects of the restaurant's reservations, events, and bookings, ensuring a seamless and exceptional experience for our customers. Duties and Responsibilities: 1. Reservation Management: - Coordinate and manage all incoming reservation requests, both online and through other channels. - Respond to customer inquiries and provide information about the restaurant's policies, menu, and availability. - Maintain a comprehensive reservation system, ensuring accurate and up-to-date records. - Liaise with the kitchen and front-of-house teams to ensure smooth execution of reservations. - Monitor and optimize reservation processes to enhance customer satisfaction. - 2. Events and Bookings Coordination: - Collaborate with customers to plan and execute private events, parties, and special functions at the restaurant. - Coordinate with the culinary, hospitality, and technical teams to ensure the successful delivery of events. - Manage event logistics, including menu planning, staffing, equipment, and decor. - Maintain a calendar of upcoming events and bookings, ensuring effective communication and coordination among all stakeholders. - Provide post-event follow-up and gather feedback to continuously improve the event planning and execution process. 3. Customer Relationship Management: - Foster strong relationships with regular and VIP customers, anticipating their needs and preferences. - Handle customer inquiries, complaints, and feedback in a professional and timely manner. - Collaborate with the marketing team to develop and implement customer retention strategies. - Contribute to the overall enhancement of the customer experience at Pigalle Restaurant. - Respond to all email inquiries within 8 hours of receipt: o Provide prompt and professional responses to customer inquiries regarding bookings, events, and reservations. o Ensure all customer requests are addressed in a timely and efficient manner. - Close off and finalize customer inquiries with accurate invoices within 24 hours: o Prepare and issue accurate invoices to customers, reflecting the final details of their bookings or events. o Ensure all financial information is correctly recorded and updated in the system. 4. Work closely with the Back-office administrator: - Collaborate with the Back-office administrator to ensure accurate customer invoices are raised. - Provide the necessary information and documentation to the Back-office team to facilitate the invoicing process. 5. Maintain and update accurate booking records: - Meticulously record and update all booking information, including customer details, event specifications, and any changes or modifications. - Ensure the booking system is consistently maintained and up-to-date. 6. Attention to detail: - Demonstrate exceptional attention to detail to ensure accuracy in all bookings, invoicing, and record-keeping. - Identify and resolve any discrepancies or errors in a timely manner. 7. Maintain and uphold the restaurant image, name, and culture: - Represent Pigalle Restaurant with professionalism and a commitment to delivering exceptional customer service. - Contribute to the overall positive image and reputation of the restaurant. 8. Compliance and controls – record-keeping: - Ensure all records and documentation are maintained accurately and in compliance with relevant policy and regulations. - Assist in the preparation of reports as required. 9. General Record-Keeping and Administration: - Undertake general administrative tasks, such as filing, document organization, and data entry. - Provide support to the management team as needed. Required Skills: - Excellent communication and interpersonal skills, both verbal and written - Strong customer service orientation and the ability to handle high-pressure situations - Proficient in using reservation management and event planning software - Ability to multitask and prioritize effectively - Exceptional organizational and time management skills - Familiarity with the hospitality industry and an understanding of food and beverage operations - Proficiency in Microsoft Office suite (Excel, Word, Outlook) Preferred Skills: - Experience in a similar role within a high-end restaurant or hospitality establishment - Knowledge of local event planning and catering resources - Familiarity with social media platforms and their use in event promotion Qualifications: - Qualification in Hospitality Management, Event Planning, or a related field would be added advantage - Minimum 2-3 years of experience in a bookings and events coordination role, preferably in the restaurant industry - Proven track record of successful event planning and execution - Certification in event planning or customer service management is a plus Job Type: Full-time Pay: R15 000,00 - R25 000,00 per month Work Location: In person