Customer Service Advisor - Energy

Octopus Energy Group

Join Octopus Energy as a Remote Customer Service Advisor, providing empathetic support to customers in need while managing queries from start to finish.

Last checked on July 14, 2026. We may earn a commission when you click through.

If you're passionate about helping others and looking for a flexible job, this position could be a great fit.

✓ Remote work flexibility ✓ Direct engagement with customers ✓ Focus on empathy and real support

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Customer Service Advisor - Energy

Octopus Energy Group

Updated 1 month ago

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Bournemouth Remote

If you're passionate about helping others and looking for a flexible job, this position could be a great fit.

About this role

Join Octopus Energy as a Remote Customer Service Advisor, providing empathetic support to customers in need while managing queries from start to finish.

About the Company

Octopus Energy Group is a leading energy provider in the UK, focused on delivering exceptional customer service and renewable energy solutions.

Key Highlights

✓ Fully remote working opportunity
✓ Support customers in vulnerable situations
✓ Handle queries from start to finish
✓ Emphasis on empathy and patience
✓ No endless transfers or buck-passing

💡 Honest Take: This role is thrive in a customer-focused environment and appreciate autonomy in their work.

Pros

✓ Remote work flexibility
✓ Direct engagement with customers
✓ Focus on empathy and real support
✓ Opportunity to make a positive impact
✓ No tedious call transfers

Cons

✗ Potentially high emotional demand
✗ May involve challenging customer interactions
✗ Variable workload depending on customer needs
✗ No salary information provided
✗ Limited information on career progression

Best For: This role is for compassionate individuals who enjoy problem-solving and helping others in difficult situations.

Watch Out: Be prepared for emotionally charged interactions; this position requires resilience and patience.

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What Customers Say

Employees appreciate the supportive work environment and the chance to help others, though some mention the emotional challenges of the role.

Expert Review

The Remote Customer Service Advisor role at Octopus Energy offers work from home while making a significant impact. The company prioritises empathy, ensuring that advisors can effectively support customers facing challenging situations. Unlike many traditional customer service roles, this position allows you to manage the entire customer experience from start to finish, eliminating frustrating transfers.

With a strong focus on renewable energy, Octopus Energy is committed to customer satisfaction but also to sustainable practices. This role is perfect for those who thrive on helping others while enjoying the flexibility of remote work. However, potential candidates should be aware of the emotional demands that come with dealing with vulnerable customers.

Overall, this position offers a rewarding experience for those passionate about customer service. If you are looking for a job where you can genuinely make a difference, Octopus Energy could be the right choice. For more details, visit the official listing at Octopus Energy Group.